Privacy policy
Last updated: September 30, 2025
At Arc Life, your privacy matters. We collect only the information we need to process your orders, provide customer service, and improve your shopping experience. We never sell your personal information. For any questions, you can always reach us at info@thewelderslife.com or 812-913-5352.
1. Introduction
Arc Life Co. operates this website and store, including all related information, content, features, tools, products, and services (the “Services”). Our Services are powered by Shopify, which enables us to provide you with a secure shopping experience.
This Privacy Policy explains how we collect, use, and share your personal information when you use our Services. By accessing our Services, you agree to the practices described here. If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs how we handle your personal information.
2. Information We Collect
We may collect the following types of personal information depending on how you interact with us:
- Contact details: name, billing/shipping address, phone number, and email address.
- Financial details: payment card numbers, transaction details, and billing information.
- Account details: username, password, preferences, and settings (if you create an account).
- Order details: items you view, add to your cart, wishlist, or purchase, as well as past transactions.
- Communications: messages you send us, such as customer support inquiries.
- Device details: browser type, IP address, and other technical identifiers.
- Usage data: how you interact with the site, including pages viewed and actions taken.
3. How We Collect Information
We collect personal information in the following ways:
- Directly from you: when you create an account, place an order, or contact us.
- Automatically: through cookies, analytics, and tracking technologies when you browse our website.
- From service providers, such as payment processors, shipping partners, and Shopify.
- From third parties, such as marketing partners or platforms you connect with our Services.
4. How We Use Information
We use personal information to:
- Provide and improve Services: process orders, payments, shipping, returns, and exchanges; customize your shopping experience.
- Communicate with you: provide updates about your orders, respond to questions, and deliver customer support.
- Marketing and promotions: send promotional emails, newsletters, or targeted ads (you may opt out at any time).
- Fraud prevention and security: protect accounts, detect suspicious activity, and ensure safe transactions.
- Legal compliance: meet regulatory requirements or respond to lawful requests.
5. How We Share Information
We may share your information in the following situations:
- With Shopify, we host and operate our store. Learn more at the Shopify Privacy Policy.
- With service providers, such as payment processors, shipping companies, and IT providers who help us operate.
- With marketing partners: to provide advertising or promotions (subject to applicable law).
- With affiliates: within our business group, if applicable.
- For legal reasons: to comply with the law, enforce our Terms, or respond to government requests.
- Business transfers: in case of a merger, acquisition, or sale of assets.
6. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences and items in your cart.
- Understand how you use our Services.
- Provide targeted advertisements and promotions.
You can control or disable cookies through your browser settings, though this may affect site functionality.
7. Children’s Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us at info@thewelderslife.com so we can delete it.
8. Data Security & Retention
We use industry-standard safeguards to protect your information. However, no method of transmission or storage is 100% secure.
We keep your information only as long as needed to provide Services, fulfill legal obligations, or resolve disputes.
9. Your Rights & Choices
Depending on your location, you may have rights such as:
- Access: request a copy of the personal data we hold about you.
- Correction: update or fix inaccurate information.
- Deletion: Request that we delete your personal information.
- Portability: Request a copy of your data in a portable format.
- Opt-out of marketing: unsubscribe from promotional emails anytime using the link in the email.
To exercise these rights, contact us at info@thewelderslife.com or 812-913-5352.
For Shopify’s role in processing your information, visit the Shopify Privacy Portal.
10. Complaints
If you have concerns about how we handle your personal information, please reach out to us at info@thewelderslife.com or 812-913-5352. You may also contact your local data protection authority if applicable.
11. International Data Transfers
If you access our Services from outside the United States, please note that your data may be transferred and processed in the U.S. and other countries. We take measures to protect your information as required by applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date. Significant changes may also be communicated via email or store notification.
13. Contact Us
If you have questions about this Privacy Policy, please contact us:
info@thewelderslife.com
812-913-5352