Refund policy

Physical products — made to order

Arc Life physical products are made to order. Please review the product details, selected options and size information before ordering. We do not offer general buyer-remorse returns or exchanges, including changes of mind or sizing preferences, once production has started.

Damaged, defective, misprinted or incorrect items

If your item arrives damaged, defective, misprinted or incorrect, contact info@thewelderslife.com within 30 days of delivery. Include your order number, a short description of the issue and clear photos showing the problem.

After verification, we will provide a replacement, refund or other appropriate remedy. Please contact us before returning an item. When applicable, refunds are issued to the original payment method.

Digital products

Digital products are delivered electronically; nothing ships. Digital purchases are generally final sale once download access has been provided, except where required by law.

If a file is corrupted, defective or materially different from its description, contact info@thewelderslife.com within 7 days of purchase with your order number and a description of the issue. We will review it and provide a corrected file or another appropriate remedy.

Check each listing for the included files, software requirements and license. Google Sheets compatibility is not guaranteed unless expressly stated in that listing.

This policy does not limit rights available under applicable law.